How to read these articles
The labels, menu paths and markers used throughout the Helpdesk articles.
The articles use the English labels the app shows, and a few visual conventions so you can match the text to the screen quickly.
Labels and menu paths
- A button or field label is written like Send reply.
- A menu path is written like Application ManagementOrganisationService desk: open Application Management in the side menu, click the Organisation tab, then the Service desk sub-tab.
- Text the app shows as a message is in quotation marks, for example "No Helpdesk access in this workspace".
Who can do this
Articles for administrators and billing staff start with a line like this one:
Who can do thisApplication Administrator
If the role on that line is not yours, the controls the article describes are hidden for you.
Tips
Tip
Boxes like this one hold advice that saves you trouble later.
Versions
These articles describe the October 2026 release of Helpdesk. Articles that are new in this release carry New in the side menu. Articles that changed carry Updated next to their section name, above the title. What changed in the October 2026 release lists every change.