Juvaro Help Centre
Dansk

Follow notifications

What the bell tells you about, and how to clear it.

The bell shows a red number for unread notifications (9+ above nine) and checks for new ones every 30 seconds.

  1. Click the bell. Unread items are highlighted.
  2. Click an item to open its ticket. Approval items open the ticket at the time entry's row or the approval panel. The item is marked as read.
  3. Click Mark all read to clear the number.
PictureUnread items are highlighted. The title is the ticket; the text under it says what happened.

You are notified when:

  • a customer replies on your ticket (with no assignee, the account team is told; with no team, every active technician);
  • something happens on a customer you follow, if you are on its account team and chose this in your Juvaro Portal profile under My profile (new tickets, status changes, SLA warnings and breaches, optionally by email);
  • an automation rule nudges you;
  • a time entry needs your confirmation;
  • a time entry or a ticket move waits for your approval, and again each working day while it still waits (tagged "Approval reminder"). These items read "Resolved" once the request is decided;
  • a timer you paused was saved automatically after 12 hours;
  • you own a plan that missed occurrences (a daily digest).

You are never notified about your own actions. There is no "follow this ticket" button.