Run reports and read Billing
The reports, Billing figures and customer pages every agent can read.
- Overview under Reports shows Total tickets, Open, Solved, Unassigned, Approved, Avg. resolution and breakdowns by status, priority, category, trend and consultant.
- Library holds saved reports under Shared reports, Only you and Templates. Click Run to see a result. Ask an administrator for a new report.
- Billing shows registered time By customer or By technician per Day, Week, Month or Custom period. Locking, billing and exporting are for billing staff; see The Billing page.
- Customers shows each customer's details, contacts with VIP and responsibilities, email domains, notes, prepaid hours, linked knowledge and Ticket plans. Tickets raised by a plan show Created by plan.
Operations
Reports
OverviewLibrary
Total tickets
214
Open
37
Solved
171
Unassigned
4
Approved
58
Avg. resolution
6.4 h
Tickets by status
New9
In progress18
Waiting for customer10
Solved171
By priority
Critical6
High41
Normal139
Low28
By consultant
LBLars Berg14 open
ALAnna Lund11 open
KHKim Holt8 open
Unassigned4