Use the ticket list | Juvaro Help Centre

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+ New ticket

Queues:AllNetwork 4Onboarding 2

Search by #ID, subject, customer…Status:AllPriority:AllCustomer:AllTag:AllAssigned:AllVIP onlyMy customersInclude solved

IDSubjectCustomerStatusPrioritySLAApprovedAssigneeReceivedUpdated ↓Target date

#148VPN drops every 20 minutes for the warehouse teamNordic Freight A/SIn progressHighdue in 2h 10m YesLBLarsOct 18Oct 18Oct 20

#151Oven controller offlineVIPBaltic Bakery ApSNewCriticaloverdue 25m‐unassignedOct 18Oct 18‐

#139New starter laptop setupFjord Dental ApSWaiting for customerNormalPaused‐ALAnnaOct 16Oct 17Oct 22

#135Printer on 2nd floor shows offlineKestrel StudioSolvedLowMet YesLBLarsOct 14Oct 15‐

42 tickets - page 1 of 2‹12›Per page:25

PictureQueues, filters and the toggles sit above the table. Click a column header to sort; a ticket whose SLA is breached gets a red left edge.

Columns

Column	Meaning
ID	The ticket number.
Subject	The title. A VIP badge marks a VIP requester. Up to three tags show underneath, with "+N" for more.
Customer	The customer company, or "Unknown sender".
Status	The current status, grey when it is a closed one.
Priority	Critical, High, Normal or Low.
SLA	Time left on the resolution target, overdue when passed, Paused, Met, or a dash for no SLA. Amber means at risk and red means breached; a breached row also gets a red bar on its left edge. Closes in shows when a closure warning runs.
Approved	A green Yes once the ticket is approved.
Assignee	The technician's first name, or "unassigned".
Received	When the ticket was created.
Updated	When it last changed.
Target date	The planned target date, red when in the past.

Sort

Click a column header. The first click sorts in the column's natural direction (newest dates, highest priority, A to Z), the second reverses it and the third returns to the default order. The default puts VIP tickets first, then higher priority, then the most recent. Sorting covers the whole filtered list, and empty values sort last.

Filter

Search by #ID, subject, customer… matches the ticket number, subject or customer name. Type the number without the "#". To jump to one ticket, customer, contact or article from anywhere, use the top bar search (Cmd K or Ctrl K); see Find your way around.
Status, Priority, Customer and Assigned (All, Unassigned, Me or a technician). Type appears when the desk has more than one ticket type, and Tag when tags exist. Each status shows how many tickets match your other filters, and choosing a closed status includes closed tickets.
Three switches: VIP only, My customers (customers where you are on the account team) and Include solved (solved and closed tickets are hidden until you switch it on).

An active filter is highlighted, and changing a filter takes you back to page 1.

Queues

If your administrator has made queues, a row labelled Queues: shows All and one chip per queue with its live count. Click a chip to see that queue. While a queue is active the status counts are hidden. Changing any filter leaves the queue, and All goes back to the normal list. Ask an administrator for a new queue.

Paging

Under the list you see the count and page, page buttons and Per page (25, 75 or 150; remembered in this browser). Only the first 500 matching tickets can be paged through. With more, the line reads, for example, "500 of 12,350 tickets, narrow the filters to see the rest". The total is always exact.

Open a ticket

Click a row. The ticket opens in a panel over the list. Click Open as full page in the panel header for the full page, which has its own address you can bookmark or send to a colleague. Back to tickets returns to the list. An open ticket refreshes every 15 seconds, so new replies appear without reloading.