Time settings

Who can do thisApplication Administrator

Time registration, rates, locking and time approvals are set under Application ManagementHelpdeskTime and Application ManagementHelpdeskTime approvals. Part 3 covers them step by step:

• Switching time and cost on: Setting up
• Approval rules for time: Time approvals
• Who may handle money: Who may do what

Things that hold on every desk:

• Invoiced time and every estimate are rounded up to the next quarter hour: 1 to 15 minutes becomes 15, 16 to 30 becomes 30, 31 becomes 45. Actually used time is never rounded, and an invoiced time of 0:00 stays 0:00. An estimate can never be 0.
• With Actually used time on, a technician can register 0:00 invoiced time, as long as at least 0:15 is recorded as actually used. With it off, invoiced time is always at least 0:15. Switching it off later does not touch existing 0:00 entries, and they can still be edited, but no entry can be changed to 0:00. See Register time.
• A timer paused for 12 hours is saved automatically as an entry awaiting the technician's confirmation. See Register time.
• The auto-lock rule runs in the background every few minutes, where you chose one.
• Prepaid blocks are written off 14 days after their expiry date. See Prepaid hours.

Out of the box, Track time on tickets and Put a cost on those hours are on, Actually used time and the auto-lock rule are off, and there are no time approval rules.