Features Juvaro switches on | Juvaro Help Centre

Features Juvaro switches on for your workspace, and what you notice if one is not switched on.

Some features are switched on for your workspace by Juvaro, outside your own settings. If one of them is not switched on, the screen usually looks normal, but the work does not happen. Contact Juvaro if you notice one of these signs.

Feature	What you notice if it is not switched on
Tickets from recurring plans	On by default. If it is switched off, plans show forecasts but do not create tickets.
Approval reminders	On by default. If it is switched off, approvers still get the first notification but no daily reminder.
Prepaid expiry write-off	On by default, 14 days after a block's expiry date. If it is switched off, the rest of an expired block is not written off.
Automatic save of paused timers	On by default. If it is switched off, a paused timer waits until the technician registers or discards it.
Time auto-lock and clean-up of time entries	On by default. Each acts only where your own settings ask for it: auto-lock where you chose a rule, and clean-up 30 days after you switched time registration off.
Certificate for a new portal address	The address does not load in the browser.
Your own domain for the portal	Not available yet. A verified own domain does not load over https.
Sign-in code emails and update notices	Customers do not receive a sign-in code or an "Update on" mail.
Turning portal requests into tickets	Requests are accepted on the portal but do not appear on the desk.
Ticket received mail delivery	The receipt is switched on but is not sent.
Ticket links in emails	Emails go out without a ticket link.
File storage for the portal	Customers see "Attachments are unavailable right now."
Automatic ticket links	On by default. Juvaro can turn off Send the link automatically for your workspace.
CRM customer synchronisation	Customers are not shared with Juvaro CRM. Off by default; Service provider mode only.
The organisation role "May sell, correct and void prepaid hours"	Cannot currently be granted in the Tenant Portal. Use the Billing designation instead.