Ways to reach your support team

• The support portal. A website where you sign in with your work email. You can raise new requests, see all your requests, reply to them and read guides.
• A link in an email. Many emails from your support team have a View your ticket or View this ticket online link, or the same link in another language. It opens that one request in your browser, without signing in.
• Email. Answer any email from your support team, and your answer is added to the right request. Colleagues you put in Cc are copied on the request, so they receive the replies too.

Your support team gives you the portal's address. It looks like your-company.helpdesk.eu1.juvaro.net. Bookmark it.