Reports
What administrators can do in the report Builder, including delivery by email.
Who can do thisApplication Administrator
Under Reports, Overview and Library are open to everyone. Builder is for Application Administrators. There you can:
- save reports as shared or private;
- duplicate templates;
- repair or delete reports whose fields changed;
- export to CSV;
- set Delivery by email every day, week or month to people on the desk.
Reports that include money cannot be delivered on a schedule.
Operations
Reports
OverviewLibraryBuilder
Source
TicketsTimeTicket events
Period
Last 30 daysLast monthDate field
CreatedFilters
Matchallof these conditions
No conditions, matches all tickets
Group by
NoneCustomerLayout
RowsPivot
Measures
TicketsSolvedSolvedAvg. resolutionSLA met
Editing “Tickets per customer”SaveSave as…
“Tickets per customer” is saved.
Save this report
Name
Tickets per customerDescription
Who can see it
The whole deskSaveCancel
Tickets
40
CustomerTickets
Nordic Freight A/S18
Baltic Bakery ApS11
Fjord Dental ApS7
Kestrel Studio4
CustomerTicketsSolved
Nordic Freight A/S1815
Baltic Bakery ApS1110
Fjord Dental ApS77
Kestrel Studio43
1/6Under Reports > Builder, keep the source Tickets and pick the Period.
- Under Reports > Builder, keep the source Tickets and pick the Period.
- Under Group by, choose Customer. The result splits into one row per customer.
- Under Measures, click Solved to add a column.
- Click Save.
- Give the report a name, choose Who can see it, and click Save.
- The report is saved and shows in the Library for the people you chose.