Where the settings are

Application Management's four groups and the sub-tabs inside each.

Who can do thisApplication Administrator

Application Management has four group tabs along the top, each with sub-tabs. It always opens on UsersConsultants.

Juvaro

Helpdesk

Operations

Dashboard

Helpdesk

Planner

Unmatched email3

Customers

Knowledge

Reports

Billing

System

Application Management

Juvaro / Application Management Search… New ticketLB

System

Application Management

OrganisationUsersHelpdeskCustomers

StatusesCategoriesFlowQueuesAutomationsSLATagsPlansPlannerSub-ticket templatesApprovalsTime approvalsTimeDeleted tickets

Ticket statuses

Statuses tickets can have. Mark "solved" for end statuses so they count as done.

Name

e.g. "Waiting for customer"

Color

Type

OpenEndCancellation

Pauses SLAAwaits customerAdd

#NameType

1NewOpenEdit

2In progressOpenEdit

3Waiting for customerOpenPauses SLAAwaits customerEdit

4SolvedEndEdit

5CancelledCancellationEdit

PictureGroup tabs along the top, sub-tabs under them. Here Helpdesk > Statuses, where each status shows its type and only the flags it carries.

Group	Sub-tabs
Organisation	Service desk, Customer portal
Users	Consultants, Managers, Billing, Technician schedules
Helpdesk	Statuses, Categories, Flow, Queues, Automations, SLA, Tags, Plans, Planner, Sub-ticket templates, Approvals, Time approvals, Time, Deleted tickets
Customers	Contact responsibilities, Account roles, Onboarding & offboarding

Two things live outside Helpdesk: Helpdesk roles (Tenant Portal, Users & access) and mailboxes (Integration Hub).