Juvaro Help Centre
Dansk

What changed in the October 2026 release

Everything new for Helpdesk users in the October 2026 release, with links to the details.

Everything that changed for people using Helpdesk in the October 2026 release, newest first. Each item links to the article that explains it.

Mail and conversation

  • The ticket link in a reply follows your language. A Danish technician's reply ends with "Se sagen online", and German and Swedish have their own wording. Replies sent by automation rules keep "View this ticket online". What your customer sees in a reply
  • Tables in every rich editor. A Table button, a second toolbar row for rows and columns, paste from Word and Excel, borders in Outlook and Gmail. Tables in the editor
  • Reply mails set the earlier message apart. Only the customer's latest words are quoted, under a divider labelled "Earlier in this ticket". What your customer sees in a reply
  • CC on tickets. Copy contacts or typed addresses on a ticket; replies go as one mail with Cc. The customer's own Cc is picked up automatically, and the automation action Copy people on the ticket (CC) is new. Copy people on a ticket (CC)
  • Create a ticket without adding a contact from Unmatched email. Handle Unmatched email
  • Edit internal notes. The author and administrators can edit a note; it shows "Edited". Reply or write an internal note
  • Your name on your replies, and an automatic sign-off in the reply mail. What your customer sees in a reply
  • The Original request card stays above the conversation and says who raised the ticket. Reply or write an internal note

Working tickets

  • Corrected Danish names. The Danish screens now read Godkend sagen, Sagsstatusser and Sagskategorier, and the ticket pop-up has separate Flow and Aktivitet sections. Work a ticket
  • A leaner ticket pop-up. The pop-up keeps to what you need; links, sub-tickets and articles are on the full page. Work a ticket
  • Click the subject to rename a ticket. Replies still thread. Work a ticket
  • Search from the top bar with Cmd K or Ctrl K: tickets, customers, contacts and articles. Find your way around

Time and approvals

  • Register 0:00 invoiced time. With actual time switched on, work the customer is not billed for can be registered at 0:00, as long as at least 0:15 is recorded as actually used. A 0:00 chip sits next to 15m, 30m and 1h. Register time
  • Time rounds up to the quarter hour, and timers can be paused. A timer paused for 12 hours is saved for you. Register time
  • One approval reminder per waiting request, which opens the ticket at the right place, plus a daily summary mail. Approve a ticket or a move
  • Approvers are told at once, in the bell and by email. Approve a ticket or a move
  • Time approval rules can be edited in place. Time approvals
  • Prepaid blocks are written off 14 days after expiry. Prepaid hours
  • Several timers at once, visible on every page and in the browser tab title. Register time

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