Juvaro Help Centre

Error and validation messages

What a refusal says, and what to do about it.

CRM shows a refusal next to the button you pressed. Most messages say what to do. The common ones, grouped by screen:

Companies

MessageWhat to do
A company name is required.Type the name.
That is not a valid CVR. It is eight digits with a check digit…Check the number; one wrong digit fails the check.
Another account already holds that CVR or that reference.Open the existing company instead.
The country must be a two-letter code, e.g. DK.Use two letters.
The currency must be a three-letter code, e.g. DKK.Use three letters, or leave it empty.
The customer master refused this change: {error}Read the error shown after the colon.

Contacts and consent

MessageWhat to do
A contact needs a name. It is the only required field.Type the name.
The language must be two letters, such as da.Use da, not da-DK.
A consent you cannot date, you cannot demonstrate. Record when it was given.Add the date.
The withdrawal is dated earlier than the consent it withdraws.Fix one of the dates.
This workspace records consent against a fixed list of purposes…Pick an offered wording, or ask an administrator to add yours.
This contact is archived, and an archived contact cannot be changed.Add the person again as a new contact.

Activities, deals and merges

MessageWhat to do
Write down what happened - an entry with no words cannot be read by anybody.Fill in What happened.
A note has no duration. Log this as a call or a meeting instead.Change the kind, or remove the minutes.
That kind of file cannot go on a customer's history.Attach a document, spreadsheet, image or text file.
Give an amount with at most two decimal places, or leave it empty.Fix the deal value.
This workspace requires a reason when a deal is lost.Choose a loss reason.
That deal is out of the forecast. Put it back before changing it.Ask an administrator to put it back.
The record chosen to survive is archived.Restore it first, or keep the other one.

Import

MessageWhat to do
None of the headers in that file names a column this importer knows…Make sure the first line holds the column names; compare with the template.
That file holds {n} rows and at most {cap} can be imported at once.Split the file (1,000 rows each).
An earlier row in this same file already used this key.Remove the duplicate row.
The reference names one company and the registration number names a different one.Fix the reference or the CVR.

Leads, quotes, orders and tasks

MessageWhat to do
This lead has been converted and can no longer be changed.Work on the customer instead.
Quotes cannot be made until a manager saves the commercial settings in Management.Ask an administrator.
Add at least one line before sending.Add a line and save.
The valid-until date has passed. Set a later date before sending.Change Valid until.
Save your changes first: sending freezes the quote as it was last saved.Save, then send.
This customer is retired. Bring the customer back before quoting.Restore the company.
A quote can have at most 100 lines.Split the quote.
A subscription cannot end before it started.Choose a later last day.
The date this device reports is not today's. Check its date and time.Fix your computer's clock.
That number has already been used or passed. Choose a higher one.Set a higher document number.

The custom-field editor's own refusals arrive in English after "The customer master refused this change. Its explanation is only available in English:".