Email notifications per product
The Asset Management and Helpdesk notification cards on My profile, and their defaults.
Who can do thisEvery user
You choose which notifications each Juvaro product sends you on My profile, near the bottom of the page. There is one card per product, titled Notifications with the product's name, and you only see a card for a product you hold a seat in. Today only two products have a card: Asset Management and Helpdesk. Other products have no notification settings here.
Your choices are personal: they change what you receive, not what your colleagues receive. Every switch saves as soon as you change it, with Saving… and then Saved. There is no save button.
Asset Management
The Asset Management card controls the emails Asset Management sends you about alerts. Everything is off until you turn it on.
| Setting | What it does | Default |
|---|---|---|
| Email notifications | The main switch. While it is off, Asset Management sends you no email at all, digests and critical alerts included. | Off |
| Digest of new alerts | A summary email of new alerts: Off, Daily or Weekly. | Off |
| Immediate email for critical alerts | An email straight away when a critical alert is raised, without waiting for the digest. | Off |
Which alerts Asset Management raises in the first place, and how many days ahead, is set by an administrator inside Asset Management. See Notification settings.
Helpdesk
The Helpdesk card controls the notifications you get about your customers' tickets.
| Setting | What it does | Default |
|---|---|---|
| Notify me about my customers | The main switch. While it is off, you get no notifications about activity on your customers' tickets. | On |
| New ticket | A new ticket for one of your customers. | On |
| SLA breach | A ticket has broken its SLA. | On |
| SLA at risk | A ticket is close to breaking its SLA. | Off |
| Status change | A ticket changed status. | Off |
| Email me these notifications | Also send the notifications above by email. When it is off, you only see them inside Helpdesk. | Off |
So out of the box you are told about new tickets and SLA breaches inside Helpdesk, but get no email. How these notifications look in Helpdesk is described in Follow notifications.
When a card cannot load
The cards come from the products themselves. If a product cannot be reached, its card says "Notification settings can't be reached right now - everything else on this page still works." Try again later; the rest of My profile is not affected.
If a change is refused, the card shows one of these messages:
- That digest cadence isn't valid - choose Off, Daily or Weekly.
- Nothing was sent to save - reload the page and try again.
No card for a product
- You see no Asset Management or Helpdesk card if you have no seat in that product. See Requesting access to an application.
- Other products, such as HR Management or Flexshop, have no notification card on My profile.