Juvaro Help Centre

Validation and error messages

Every message HCM can show, what causes it and what to do.

Messages are shown in English, exactly as below. Where the app prints a long dash, it is shown here as a hyphen.

Requesting leave

MessageCause and fix
"No approval route configured for leave requests."No approval rule matches. HR adds one; see Set up leave approval first.
"Insufficient balance for this leave type."Not enough earned days, counting pending requests.
"Overlapping leave request exists."A pending or approved request already covers some of the dates.
"Leave request must include at least one working day."Only weekend or holiday in the range.
"End date must not precede start date."Dates in the wrong order.
"A leave request can cover at most a year."Split the request.
"Unknown leave type."The type was archived meanwhile. Reload.
"No employee record for this user."The account is not linked to an employee.
"A pending request already exists for this leave request.", "Approval routing failed.", "Unable to submit leave request."Rare. Reload and try again; tell HR if it repeats.

Approving and cancelling

MessageCause and fix
"The leave balance no longer covers this request."Other leave was approved since. The request stays pending.
"This leave has already started and cannot be cancelled."Talk to HR.
"This leave request was rejected and cannot be cancelled."Nothing to cancel.
"This leave request is already cancelled."Reload.
"This leave request's approval just resolved - refresh and try again."A decision landed at the same moment.
"Unable to cancel this leave request."Try again.

History

MessageCause and fix
"A period already starts on that date, or it is before the employee started. To change an existing period, use Correct."Pick another date, or use Correct.
"That manager would create a reporting cycle."The manager reports to this employee.
"That manager is not an employee of this workspace.", "That department does not exist in this workspace."Reload and pick again.
"Invalid salary - check the amount, currency (3-letter code), and pay period."Fill in all three salary fields.
"Salary is outside the grade band - add an override reason to proceed."Fill in Override reason.
"The salary currency doesn't match the grade's currency."Match the currency.
"This grade requires a salary amount - enter one or clear the grade."Enter an amount.
"That salary grade no longer exists - pick another."Choose another grade.

Employee form

MessageCause and fix
"These initials are already in use - please adjust."Change Initials.
"This email is already used by another employee - please choose another."Change Email.
"That doesn't look like a valid IBAN - check it for a typo."Check Bank IBAN.
"A BIC/SWIFT code is 8 or 11 characters (e.g. DABADKKK)."Check Bank BIC/SWIFT.
"employeeNumber, firstName and lastName are required."Fill in employee number, first and last name.
"An employee with number '1042' already exists."Use another employee number.
"Email is required (no verified domain to auto-generate one)."Type an email, or verify a domain.
"The email domain must be one of your verified SSO domains."Use a verified domain.
"That sign-in account is already linked to another employee."Unlink it there first.
"Must not be blank - leave empty for no account."Clear Linked account completely.
"Job title, department and manager change through the employee's history, with the date the change takes effect."Use Record a change.
"departmentId does not exist for this tenant.", "Unknown status '…'.", "userId must not be blank.", "Unable to create employee.", "Unable to update employee."Technical messages from the employee form. Reload and try again.

Settings

  • Accrual: messages that name a field by a short technical name, such as "takeMonths must be at most 36.", and "Fix the accrual settings above before saving." See Accrual and holiday years.
  • Leave types and departments: "name and code are required.", "Unable to create leave type.", "Unable to update leave type.", "Unable to create department.", "Unable to update department."
  • Salary grades: "Code and name are required.", "Min and max amounts are required numbers.", "Min amount must not exceed max amount.", "Mid amount must be a number.", "Mid amount must be within the min-max band."
  • Documents: "Code and name are required.", "Choose a file to upload.", "Choose a category.", "Unknown or archived category."
  • Holidays: "Juvaro doesn't have a built-in holiday pack for that country yet.", "There's already a company day on 2027-05-07. Remove that one first, or pick another date.", "Pick a date.", "Give the day a name.", "A customary day has to count as more than nothing and at most a full day."
  • Identity generation: "One of the selected options isn't recognized. Reload the page and try again."
  • Delegations: "Choose a delegate."

General

  • "An unexpected error occurred." Try again.
  • "Approval configuration is temporarily unavailable." The approval service did not answer. Try again in a moment.

Access messages are in "No employee record" and other access messages.