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Juvaro Help Centre

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Guides for the Juvaro suite, written for the people who use it every day. Pick a product, or search across all of them.

Products

HelpdeskService desk and customer portal53 articles Asset ManagementAssets, reservations and renewals54 articles FlexshopEquipment requests, approvals, returns and second-hand52 articles HCMPeople and leave49 articles CRMCustomer master, leads, deals, quotes and orders47 articles WorkspaceThe portal, the Launch Pad and workspace administration37 articles Integration HubConnectors, schedules and webhooks to outside systems26 articles

Helpdesk

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Getting startedWhat Helpdesk is, the roles on a desk, how to read these articles, and what changed in this release.4 articles AdministratorsFor Application Administrators and Tenant Admins: access, mail, flows, SLA, automation, the portal and every setting.18 articles AgentsFor technicians: the ticket list, replies, CC, notes, approvals, timers, Unmatched email and the Planner.16 articles BillingFor billing staff: from registered time to invoice, with rates, approvals, prepaid hours and the monthly routine.8 articles CustomersFor the people your desk supports: signing in with a code, raising requests, replying and reading guides.7 articles

Asset Management

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Getting startedWhat Asset Management is, the roles, signing in, the Dashboard and what changed in the latest release.7 articles AdministratorsFor Application Administrators: access, workspace mode, asset types, lifecycles, automation, import, the recycle bin and approvals.17 articles Everyday workFor technicians, auditors and viewers: create, assign and move assets, reservations, disposal, maintenance, software and renewals.22 articles IntegrationsHelpdesk cases on an asset, and how Flexshop, Helpdesk and CRM use what AMS records.2 articles ReferenceTables to look things up in: roles, status chips, fields, error messages, defaults and the seeded asset types.6 articles

Flexshop

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Getting startedWhat Flexshop is, the two apps, the roles, signing in and finding your way around.6 articles AdministratorsFor Application Administrators in the admin console: the queue, ordering, the Storefront, budgets, approval flows, returns, the marketplace and settings.24 articles EmployeesFor everyone in the employee portal: browse, request, follow, confirm delivery, buy second-hand and send things back.9 articles ApproversFor line managers, Shop Supporters and Finance Approvers: how approvals reach you and how you decide.3 articles IntegrationsWebmercs ordering, its catalogue and tracking, HR Management for line managers, and what Asset Management does and does not do yet.5 articles ReferenceTables to look things up in: roles, status words and colours, defaults, messages, release notes and the Danish glossary.5 articles

HCM

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Getting startedWhat HCM is, how to sign in and find your way, your role, and the one setup step every new workspace needs.6 articles HR administratorsFor HR administrators: access, employees, history, leave types, accrual, holidays, approval rules and every other setting.19 articles ManagersFor managers: the approvals inbox, deciding leave, delegating while you are away, and the team calendar.5 articles EmployeesFor everyone: your balances, requesting and cancelling leave, your documents and the messages you may meet.6 articles IntegrationsHow Flexshop, Helpdesk and the Tenant Portal use HCM, and what AMS does not.5 articles ReferencePermissions, statuses and technical values, leave rules, error messages, defaults, the field glossary and release notes.8 articles

CRM

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Getting startedWhat CRM is, signing in, finding your way, the Dashboard, your role and your language.6 articles AdministratorsFor CRM Administrators: access, the Management hub, custom fields, consent, sales processes, the catalogue, commercial settings and merging duplicates.9 articles Sales and account usersFor everyone who works with customers: accounts, contacts, consent, activities, deals, leads, quotes, orders, subscriptions and tasks.19 articles IntegrationsCRM as the customer master for Helpdesk and AMS: shared fields, requesters, merges, archiving, erasure and where a company came from.6 articles ReferenceRoles, status chips, fields, messages, limits and defaults, the English and Danish labels, and release notes.7 articles

Workspace

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Getting startedWhat the portal is, signing in, choosing a workspace, the Launch Pad and asking for access to an app.5 articles For every userYour profile, language, date and time, notifications, password and two-factor, your data, and reporting a problem.9 articles Users and accessFor Tenant Admins: the Overview, inviting people, seats and roles per app, platform roles, groups and access requests.7 articles Subscriptions, security and settingsFor Tenant Admins: subscriptions, billing, single sign-on, directory sync, mail, settings, activity, API keys and data residency.10 articles ReferenceWho may do what, products and their roles, defaults, error messages, the label glossary and release notes.6 articles

Integration Hub

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Getting startedWhat the Hub is, who may change what, finding your way around, and reading the Overview flow map.3 articles Connecting systemsFor Workspace Administrators: the Marketplace, shared mailboxes for Helpdesk, Webmercs for Flexshop, device management and REST.9 articles Running connectionsSchedules, the connection page, Pause and Resume, alerts, webhooks, credentials, usage and deleting.8 articles For every userWhat a member who is not a Workspace Administrator sees in the Hub.1 article ReferenceThe connector catalogue, statuses, defaults, error messages and release notes.5 articles

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