Juvaro Help Centre
Dansk

Send a request

Open the basket, say why, choose the delivery, check the approval chain and press Submit request.

When your basket holds what you need, you send it as one request. It then goes to the people who have to approve it.

1/7On Browse, Maja presses Add on the Dell monitor. The basket button was empty and disabled.

  1. On Browse, Maja presses Add on the Dell monitor. The basket button was empty and disabled.
  2. She opens the headset's name to read the pop-up. It shows what the item does to her budget. She presses Add to basket.
  3. The basket button now shows 2 items and kr 4,740. She presses it.
  4. The drawer Your request opens. She writes why she needs it: the field is required.
  5. The budget bar shows what is left after this request, and the approval chain shows who will decide: a Supporter, then her Manager.
  6. She picks the delivery address, checks the contact details and presses Submit request.
  7. Done: Your request FS-00042 was sent and your basket is empty again. Follow your request opens its page.
WalkthroughRaising a request: Add, the basket button, Why do you need this? and Submit request.

Send the request

  1. Press the basket button in the masthead. The drawer Your request opens.
  2. Check the lines. Change the Quantity or press Remove.
  3. Fill in Why do you need this? It is required: "Say why you need this before you send it."
  4. Read the budget bar: "{amount} left after this request" or "{amount} over your budget after this request".
  5. Read the Approval chain: who will decide, and which rule chose them ("rule {rule}"). It may say "No approval is needed for this request."
  6. Under Where should it be delivered? choose "No delivery details needed", a company address, or My private address (Address, Address, second line (optional), Postal code, City, Country code, for example DK).
  7. Check Contact for the delivery: Name, Phone and Email, filled in from your sign-in.
  8. Press Submit request.
PictureThe request drawer. The approval chain is a preview of who will decide; the seeded rule name Standard requests is not translated and stays in English.

When it is sent: "Your request {reference} was sent and your basket is empty again." Follow your request opens its page; Keep browsing closes the drawer.

Delivery: optional or required

The delivery block is marked "(optional)" while your company orders by hand. When your company has switched on ordering from Webmercs, a delivery address and a contact are required, because the vendor needs them.

Things to know

  • Prices and the total are saved as they are when you send. A later price change does not change your request.
  • Over budget is allowed. The request gets an extra Finance step.
  • A second-hand device added with Add to request is reserved for you while the request waits. If it is declined, the device goes back on the marketplace.
  • You cannot cancel a request in the portal once it is sent. Ask the person whose approval it is waiting on to decline it. An approved request cannot be withdrawn either; talk to your Flexshop administrator before it is ordered.
  • If sending fails with "The request may not have been sent. You can try again safely: it will not be sent twice.", press Submit request again.
  • If you get "We did not get an answer. Your request may already have been sent. Check My requests before you try again.", check My requests first, then tick "I have checked My requests".

If the drawer refuses to send, see Why can't I send my request?

Who can do thisEmployeeShop SupporterFinance ApproverApplication Administrator