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Order an approved request

Order from Webmercs places a real order; Record as ordered (by hand) only records that you ordered it yourself.

An approved request still has to be ordered. Open it from the Approved tab on Requests. The drawer's footer shows one of two buttons, depending on the vendor switches and on the request itself.

1/7In the console, Line opens Requests, the Approved tab, and clicks FS-00042.

  1. In the console, Line opens Requests, the Approved tab, and clicks FS-00042.
  2. The drawer says Approved. It still needs ordering. Vendor ordering is on, so the footer offers Order from Webmercs. She presses it.
  3. Flexshop asks first: this is a real order, and Flexshop cannot cancel it once Webmercs has it. She presses Place the order.
  4. Sent to Webmercs as order WM-581204. The Vendor order card shows Sent to vendor and Received by the vendor.
  5. Two days later the card reads Shipped, with a tracking number and Track the parcel.
  6. Maja sees the same tracking on her request page. When the parcel reaches her, she presses Confirm that it arrived.
  7. The request is Delivered. Only the employee can do this step; the tracking never closes a request by itself.
WalkthroughOrdering and tracking. Order from Webmercs only appears while Allow vendor ordering is on, and then it places a real order.

Order from Webmercs: a real order

Order from Webmercs appears only while Allow vendor ordering is on and the request can go to Webmercs.

  1. Press Order from Webmercs.
  2. Flexshop asks: Place a real order at Webmercs? "{reference} is sent to Webmercs now as a real order, delivered to the address on the request. Flexshop cannot cancel it once Webmercs has it."
  3. Press Place the order, or Cancel.
PictureWith Allow vendor ordering on, this is a real purchase at Webmercs. Nothing in Flexshop can take it back.
This spends real money

With the master switch on, Place the order buys the items at Webmercs, on your company's Webmercs account, for delivery to the address on the request. Flexshop has no cancel button for it. To stop an order you must contact Webmercs or use the Webmercs shop yourself. If your workspace should not order for real yet, leave Allow vendor ordering off; see Webmercs vendor ordering: the two switches.

The outcome shows under the buttons:

  • "Sent to Webmercs as order {id}." The Vendor order card appears; see Follow a vendor order.
  • "Webmercs did not take the order, and nothing was created there."
  • "The outcome is unknown: Webmercs may have the order. Wait a few minutes, then check the Webmercs shop before you retry or mark it as ordered."

Record as ordered (by hand)

Record as ordered (by hand) does not order anything. It only records that the request has been ordered, at once and without a question: "Recorded as ordered by hand. Nothing was sent to Webmercs." Use it when you have placed the order yourself, with Webmercs or any other supplier.

When a request cannot go to Webmercs, the drawer says "This request has to be ordered by hand." and gives the reason:

  • "At least one item has no vendor product number. Add it on the Storefront."
  • "It includes a second-hand device, which the vendor does not supply."
  • "It has no delivery address, so the vendor would not know where to send it."
  • "Vendor ordering is switched off."

Bought before: check the price first

A product that comes only from your Webmercs order history has no current price in Flexshop. If nobody approved ordering it at its last paid price, Order and Retry first ask you to tick "I have checked the product's current price in the vendor's shop".

What does not exist

  • Flexshop cannot cancel a Webmercs order.
  • Flexshop orders from Webmercs only. Every other supplier is ordered by hand.
  • There is no "mark delivered" button for admins. The employee closes the request with Confirm that it arrived; see Confirm that your kit arrived.

Who can do thisApplication Administrator