Juvaro Help Centre

The Webmercs catalogue on the Storefront

The sync line, Refresh now, a price that moved more than 10%, and No longer orderable.

When your workspace is connected to a Webmercs campaign, the Storefront keeps a copy of that catalogue. The copy is what the shelf reads prices, stock and descriptions from.

PictureThe three catalogue warnings on the Storefront: a catalogue that has not been updated for over a day, a pinned price that drifted, and a product Webmercs no longer offers.

How the copy stays up to date

  • The catalogue is synced once an hour, and when you press Refresh now. After a refresh you must wait five minutes: "Refreshed a moment ago. Try again at {time}."
  • The Put a product on the shelf dialog refreshes the catalogue when it opens, if it has not been updated recently.
  • Only the first 10,000 products of the campaign are copied: "Only the first 10,000 products are mirrored."
  • Nothing you type in Flexshop is written back to the webshop.

The line at the top of the Storefront reads "Catalogue: {source}, {count} products, updated {when}".

The warnings

WarningMeansWhat to do
"The catalogue has not been updated for more than a day. Prices and stock may be out of date."The hourly sync has not succeeded for over a day.Press Refresh now. If that fails, see the next row.
"The last catalogue update could not reach the webshop campaign. …"The Webmercs connection in Integration Hub could not reach the campaign.Ask a Workspace Administrator to check the Webmercs connection. After two such failures in a row, nothing that carries a webshop product number can be ordered until a campaign is connected again.
"Webshop price moved more than 10%: now {amount}"A pinned shelf price is more than 10% away from the webshop's price.Edit the product and set a new price, or switch Keep it up to date back on.
No longer orderableThe product has been missing from two syncs in a row."Clear the vendor number to order it by hand, or connect a campaign that has it." Employees see No longer orderable and no Add button.

See The Webmercs catalogue and Bought before for how the campaign is chosen.

Who can do thisApplication Administrator