Why can't I send my request?
The messages that stop a request, what each means, and who can fix it.
Sometimes the request drawer will not send. The message tells you why. Most causes are set-up problems only a Flexshop administrator can fix.
The messages
| Message | What it means | Who fixes it |
|---|---|---|
| "Say why you need this before you send it." | Why do you need this? is empty. | You: fill it in. |
| "Nobody can approve this request yet: no approver could be found for the Manager step. …" | Your request has a Manager step, and neither HR Management, your budget group nor the fallback approver names anyone. | An administrator names an approver for your group, or a fallback approver. |
| "Nobody else can approve this request yet: the only approver found for the Manager step is you, …" | You are your own group's approver. | An administrator names a different approver. |
| "Nobody else can approve this request yet: you are the only person who holds the {role} role it needs, …" | A step needs a role only you hold, and nobody may approve their own request. | An administrator gives that role to someone else as well. |
| "This request cannot be sent yet because one of the shop's approval rules is set up wrongly. …" | A rule names a step Flexshop does not know. | An administrator fixes the rule on Approval flows. |
| "Your workspace has no delivery address set up yet. Ask your Flexshop administrator." | Vendor ordering requires a delivery address, and there is none to choose. | An administrator adds a company address or allows private addresses. |
| "This basket cannot be sent as it is now." | Something in the basket was refused, for example an item that is no longer available to you. | Remove the item, or ask an administrator. |
Messages in English
A few messages are always shown in English, also in a Danish portal. Examples:
- "justification must not be blank."
- "catalogue item {id} is not available to you, so it cannot be requested. Ask your Flexshop administrator to make it available to you."
- "This request cannot be sent: "{name}" cannot be ordered right now. Ask your Flexshop administrator to open it in the Storefront and save it again."
- "approval rule '{name}' names the step role '{role}', which this version does not know..."
More messages and what to do about them: Messages you may see.
For administrators
Run the same case through Try it on Approval flows. It shows the same problem as a warning before anyone hits it; see Test your rules with Try it.
Who can do thisEmployeeShop SupporterFinance ApproverApplication Administrator