Send a device back
Announce a return with Send this back, and change your mind with I am keeping it after all.
When you no longer need a device, send it back to the shop. In Flexshop, sending back announces the return: you tell the shop it is coming, and an administrator confirms when it arrives.
FlexshopBrowseMarketplaceMy requests1My assetskr 0MH
My assets
What Flexshop knows you have: what was delivered to you, what you bought on the Marketplace, and what you have sent back. Asset Management will show the full picture once it is connected.
On its way to you
FS-00042 · Dell UltraSharp U2724D and 1 more
Ordered. Tell us when it arrives.
Confirm that it arrivedWhat you can send back
Lenovo ThinkPad T14 Gen 3
Delivered 2 Sep 2024 · Left to send back: 1 · What it cost: kr 10,400
Send this backBought on the Marketplace
Dell P2422HBought 9 Oct
Send back something else
What are you sending back?Send this back
What you have sent back
Apple iPhone 12With the shop
Lenovo ThinkPad T14 Gen 3On its way to the shopI am keeping it after all
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Flexshop›ReturnsLine DahlAdminLD
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Returns
Devices employees have handed back.
On their way (1)
Employees have said these are coming. Confirm one when it arrives, or decline it if it never does.
Lenovo ThinkPad T14 Gen 3Maja HolmAnnounced in the portalIt arrivedIt never came
DeviceReturned byNew priceConditionResaleStatusNext step
Apple iPhone 13 128 GBSara Lindkr 6,600ABCDkr 3,630 × 0.55Ready to list
Dell P2422HThomas Bachkr 1,600ABCDkr 560 × 0.35Ready to list
HP EliteBook 840 G6Lea Mørchkr 9,200ABCDNo resale at allRecycle / parts
DeviceReturned byNew priceConditionResaleStatusNext step
Lenovo ThinkPad T14 Gen 3Maja Holmkr 10,400ABCDNot priced yetNeeds a grade
Apple iPhone 13 128 GBSara Lindkr 6,600ABCDkr 3,630 × 0.55Ready to list
Dell P2422HThomas Bachkr 1,600ABCDkr 560 × 0.35Ready to list
HP EliteBook 840 G6Lea Mørchkr 9,200ABCDNo resale at allRecycle / parts
DeviceReturned byNew priceConditionResaleStatusNext step
Lenovo ThinkPad T14 Gen 3Maja Holmkr 10,400ABCDkr 5,720 × 0.55Ready to list
Apple iPhone 13 128 GBSara Lindkr 6,600ABCDkr 3,630 × 0.55Ready to list
Dell P2422HThomas Bachkr 1,600ABCDkr 560 × 0.35Ready to list
HP EliteBook 840 G6Lea Mørchkr 9,200ABCDNo resale at allRecycle / parts
1/6On My assets, Maja presses Send this back next to her old ThinkPad.
- On My assets, Maja presses Send this back next to her old ThinkPad.
- It is listed under What you have sent back as On its way to the shop. Until the shop confirms, she can still press I am keeping it after all. Every shop admin gets an email.
- In the console, Line sees it under On their way on Returns. When the parcel comes, she presses It arrived.
- The ThinkPad moves into the table with the status Needs a grade.
- She checks the device and clicks grade B. The resale price is the new price times the grade's multiplier, 0.55.
- The status is Ready to list, with a resale price of kr 5,720. Maja is never told the grade or the price.
Send a device back
- Open My assets.
- Under What you can send back, press Send this back next to the device.
- For something Flexshop does not know about, type it under Send back something else ("What are you sending back?") and press Send this back. "An admin will say what it was worth once it reaches the shop."
- Hand the device to the shop or send it, as your company does it.
The device appears under What you have sent back as On its way to the shop, and every shop admin gets an email.
Change your mind
While the return is still on its way, press I am keeping it after all. The return is closed and shows as "You did not send this".
What happens next
- When the shop presses It arrived, your return shows With the shop.
- If the shop says it never came, it shows "You did not send this". You are not emailed about either.
- You are never told the grade or what the device was sold for.
Wipe it first
The shop must confirm a device is wiped and signed out of every account before it can be sold on. Sign out of your accounts before you hand it in, as your IT department describes.
Who can do thisEmployeeShop SupporterFinance ApproverApplication Administrator