Juvaro Help Centre

Follow your requests

My requests, the request page, the progress tracker and what each status means.

My requests lists everything you have asked for, newest first. Each card tells you where the request stands and what happens next.

PictureMy requests: each card shows the status chip, the progress tracker and one sentence about what happens next.

The statuses

ChipThe card says
Waiting for approvalWaiting for an approver to decide.
ApprovedApproved. It is ordered next.
OrderedOrdered. Tell us when it arrives.
DeliveredDelivered. It is on your list in My assets.
DeclinedDeclined. Open the request to see why.
CancelledCancelled.

The count beside My requests in the masthead shows how many requests are in progress, and turns amber while any waits for approval.

The request page

Press View request on a card.

  • Request progress: Submitted, Approved, Ordered and Delivered, each marked Done, Now or To come.
  • Requested on, Why you asked, What you asked for and the Total.
  • Outcome and Reason when it was declined.
  • "This request was over your budget, so it also needs Finance approval." when that applies.
  • Approval: the steps and their state. Approvers' names are not shown.
  • Once ordered from Webmercs: "Sent to the vendor. They take the order from here." and the tracking; see Delivery tracking from Webmercs.

When it is ordered, confirm that it arrived; see Confirm that your kit arrived.

No requests yet: "You have not asked for anything yet." with Browse the catalogue.

Who can do thisEmployeeShop SupporterFinance ApproverApplication Administrator