Messages you may see
The refusals and warnings in both apps, what they mean and what to do, including the few messages shown in English.
The messages you are most likely to meet, what they mean and what to do. Quotes are exactly as the apps show them; {braces} stand for a value.
Employee portal: sending a request
| Message | What to do |
|---|---|
| "Say why you need this before you send it." | Fill in Why do you need this? |
| "Nobody can approve this request yet: no approver could be found for the Manager step. …" | Ask your shop administrator to name an approver for your budget group or a default approver. |
| "Nobody else can approve this request yet: …" | You are the only possible approver. Ask for a second approver or role holder. |
| "This request cannot be sent yet because one of the shop's approval rules is set up wrongly. …" | Ask your Flexshop administrator to fix the rule. |
| "Your workspace has no delivery address set up yet. Ask your Flexshop administrator." | An administrator adds a company address or allows private addresses. |
| "The request may not have been sent. You can try again safely: it will not be sent twice." | Press Submit request again. |
| "We did not get an answer. Your request may already have been sent. Check My requests before you try again." | Check My requests, then tick "I have checked My requests". |
| "This request had already been sent. If you changed anything since, it was not applied." | Open the request on My requests; send a new one for the change. |
Employee portal: buying and approving
| Message | Means |
|---|---|
| "Somebody got there first." | Someone else bought the device a moment before you. |
| "That device is not for sale." | It was delisted. |
| "That one goes through a request, not a purchase." | Use Add to request. |
| "You handed that device in yourself." | Buying back your own device is switched off. |
| "That device has no price." | The shop has not priced it. |
| "We did not get an answer in time. Your purchase may have gone through. …" | If the device is gone from the list, ask your Flexshop administrator whether it is yours. |
| "This request is not waiting on you." | The step is someone else's, or another approver decided first. |
| "This request is closed: …" | It was approved, declined or cancelled already. |
| "Your decision could not be saved." | Press Reload and decide again. |
Admin console
| Message | Means or what to do |
|---|---|
| "This step is not yours to decide. It is waiting on {role}." | The step needs a role you do not hold. |
| "You cannot decide your own request." | Someone else must decide it. |
| "We did not get an answer in time. The decision may have been saved and sent to the vendor. …" | Open the request and check before acting again. |
| "Approved, but the order was refused: {reason}" | The approval stands; order it by hand or fix the reason. |
| "Approved. It still needs ordering." | Use Order from Webmercs or Record as ordered (by hand). |
| "The outcome is unknown: Webmercs may have the order. …" | Wait, check the Webmercs shop, then Retry or Mark as ordered. |
| "Another attempt took this order over, … it may now hold a second order: check the vendor's shop." | Look for a duplicate order at Webmercs and cancel it there. |
| "The catalogue has not been updated for more than a day. …" | Press Refresh now on the Storefront. |
| "The last catalogue update could not reach the webshop campaign. …" | A Workspace Administrator checks the Webmercs connection in Integration Hub. |
| "That product is already on the shelf." | Edit the existing row instead. |
| "Auto-approve cannot share a rule with another step. …" | Use Auto-approve alone. |
| "That name is already used by another rule. …" | Choose a different rule name. |
| "This group still has {n} members, so nothing was deleted. …" | Remove the members first. |
| "That person is already in {group}. …" | Take them out of the other group first. |
| "Nobody at the shop has this device yet. Confirm it arrived first." | Press It arrived before grading. |
| "This grade has no resale price on the grade scale, so there is nothing to list. Recycle it instead." | Grade D: recycle it. |
| "Nobody has recorded what this device cost new, …" | The return has no new price, so it cannot be priced. |
| "Confirm the device is wiped and signed out of every account." | Tick Wiped and signed out. |
| "Disconnecting would leave at least one Manager step with nobody to approve it." | Name group approvers or a fallback approver first. |
| "Vendor ordering is live, but employees have nowhere to deliver to: …" | Add a company address or allow private addresses. |
| "The test could not be run at all, so nothing is known about whether email works." | Try Send myself a test again later. |
| "… was changed by someone else since the page loaded. Nothing was saved; …" | Reload, check the other change, and try again. |
Messages shown in English
A few messages are always shown in English in both apps, also when the app is in Danish. For example "justification must not be blank.", "catalogue item {id} is not available to you, so it cannot be requested. …" and "approval rule '{name}' names the step role '{role}', which this version does not know...". Follow the advice in the message.
Sign-in and workspace messages are in Sign in and choose a workspace.