The messages AMS shows when it refuses something, what they mean and what to do.
When AMS refuses something, it says why in a sentence. This list explains the messages you are most likely to meet, grouped by where you meet them, and what to do about each. A few reservation refusals show a short technical message instead of a sentence; each one is explained below.
Creating and editing assets
Message
What to do
Pick an asset type. / Pick a model.
Choose both before saving.
An asset with this tag is in Deleted assets. An administrator can restore it or delete it permanently.
Use another tag, or ask an Application Administrator to restore or purge the old asset. Deleted assets
An asset with this tag has been disposed of or returned, so the tag cannot be reused. Use another tag.
Leave the tag blank for a generated one, or type a new one.
An asset you chose is no longer available. It may have been moved to Deleted assets. Choose another asset.
The asset was deleted or removed meanwhile. Pick another.
Changing the lifecycle state
Message
What to do
That transition is not allowed.
The type does not allow this move. Go through another stage.
Assign the asset to a person first.
Assign it, then change the state.
Unassign the asset before this transition.
Set it to unassigned, then change the state.
A reason is required for this transition.
Type a reason in the box.
Reservations
Message
What to do
That asset is already booked for those dates. Pick different dates, or another asset.
Check the Timeline for a free slot.
This asset has been disposed of or returned, so it cannot be reserved.
Pick another asset.
Reservations of this asset type need approving, and there is no one else who can approve.
Give another person the Application Administrator role, or turn approval off for the type.
Someone else has to confirm this came back; the person who reserved it cannot close their own reservation.
Ask a colleague to click Confirm received.
asset_not_rentable
A technical message. It means the asset is not ticked Rentable, so it cannot be booked. Pick a rentable asset, or ask an Application Administrator to tick Rentable on the asset.
approval_required
A technical message. It means you tried to set the status to Confirmed yourself, on a type whose reservations need approving. Leave it Requested; a different Application Administrator approves it in Approvals.
use_receive_to_close
A technical message. It means you tried to set the status to Returned in the edit dialog. Close the reservation with Confirm received on the row instead.
Disposal, return and approvals
Message
What to do
A request is already pending for this asset.
Wait for the pending request to be decided, or cancel it.
Pick a disposal method.
Choose Sold, Donated, Recycled or Destroyed.
This asset is out on an active reservation. It must be received back before it can be disposed of or returned.
Get it back and Confirm received first.
On loan until ‹date›: cannot approve yet. It must be received back first.
Shown to approvers. Approve once the reservation is received.
You can't approve your own request.
A different Application Administrator decides it.
This request has already been decided.
Someone else got there first. Reload.
Only the requester can cancel this request.
Ask the person who made it, or reject it as an approver.
A sale price needs a non-negative amount and a DKK/EUR/USD currency, and only a sold asset can carry one.
Fix the price, or remove it if the method is not Sold.
Deleting and restoring
Message
What to do
This asset has been disposed of or returned, so it cannot be deleted.
Nothing to do; its history is kept.
This asset has work orders / reservations / a completed compliance check / a lease / requests on record, so it cannot be deleted.